This Privacy Policy applies to the activities of Rosetum Group Of Hotels and its affiliates. By visiting the website www.rosetum.in, you accept the terms stated below relating to privacy.
It explains how Rosetum Group Of Hotels handles personal information and complies with the requirements of the Privacy Act. If you have further questions relating to this policy, please contact our CRD (Customer Relationship Department) Management Team by email at info@Rosetum.in.
1. Collecting Information About You
In accordance with the applicable Acts governing privacy, Rosetum Group Of Hotels only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner and to meet our members' expectations that we will respect their right to control how their personal information is collected and used.
Rosetum Group Of Hotels collects personal information for the purpose of its business.
Prior and Post Purchase of Rosetum Group Of Hotels Services
Rosetum Group Of Hotels collects information about members and prospects when a person first purchases a service. The main categories of information we collect relate to a person's general contact information, personal details including spouse and family members' details such as name, age range and gender, demographic information such as postcode, preferences, interests, professional details, address, contact information including email address, use of the program, payment details, survey responses, Know Your Customer (KYC) documents as mandated by government authorities, and other details usually collected directly from the guest.
Rosetum Group Of Hotels Management collects personal information related to services and as necessary for other purposes related to the management of the resort facility. Further personal information may be collected in specific instances, such as when an incident occurs on site, for legal and insurance reasons.
Rosetum Group Of Hotels collects information about individuals when they book travel arrangements or services to process transactions and fulfil booking requests.
This policy explains the main features of Rosetum Group Of Hotels' use of guests' and prospects' information and does not outline in detail the use of contractor and employee information.
2. Using and Disclosing Your Personal Information
Our purpose in collecting information about you is to provide you with personalised service and membership services, including exploring options such as exchanging your hospitality service entitlements. Rosetum Group Of Hotels uses personal information in several ways to operate its service and membership programs and business, improve its products and services, and for internal quality assurance purposes. Most of these uses are clear from the circumstances.
Rosetum Group Of Hotels provides personal information to all Rosetum brand hotels or allied partners to facilitate a booking you have requested. Otherwise, Rosetum Group Of Hotels does not routinely disclose personal information, except where necessary to provide a service you have requested, such as making bookings for travel, stays and other services. Rosetum Group Of Hotels will not normally use or disclose information about you without your consent unless required by law, necessary to protect the rights, property or personal safety of another Rosetum Group Of Hotels guest or a member of the public, or where the assets and operations of the business are transferred to another party as a going concern.
When you provide your personal information to us, Rosetum Group Of Hotels will give you the choice of whether you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these communications, we will not contact you further for these purposes. Please allow a minimum of 10 working days for your request to be processed.
Disclaimer for Using Data Across Rosetum Group Of Hotels, Group Companies or Channel Partners
I / We hereby agree and authorise Rosetum Group Of Hotels and all its divisions, affiliates, subsidiaries, related parties and other group companies to access my / our basic data and contact details provided herewith, i.e. name, address, telephone number, email address, birth date and/or anniversary date.
I / We hereby consent to, agree and acknowledge that any of the Rosetum Group Of Hotels entities may call, email or SMS me / us on any of the basic contact details shared by me / us to keep me / us informed regarding product details or to send me / us marketing and other product- or service-related communications and offers from any of the Rosetum Group Of Hotels entities.
I / We provide these details at my / our sole discretion and confirm that no Rosetum Group Of Hotels entity shall be held responsible or liable for any claim arising from accessing or using my / our basic data or contact details shared by me / us. I / We consent to being assigned a unique identity within Rosetum Group Of Hotels, to be shared among all Rosetum Group Of Hotels service entities for the purpose outlined in this paragraph.
I / We also agree that if, at any point, I / We wish to stop receiving such communications from Rosetum Group Of Hotels entities, I / We will call the designated CRD number of Rosetum Group Of Hotels to register my / our preference or write to info@Rosetum.in with "OPT OUT FROM PROMOTIONS" as the subject.
3. Service Providers
Like many businesses, Rosetum Group Of Hotels uses a range of service providers to help maximise the quality and efficiency of its services and business operations. This means that individuals and organisations outside Rosetum Group Of Hotels, such as mail houses, may sometimes have access to personal information held by Rosetum Group Of Hotels and may use it on its behalf. We require our service providers to adhere to strict privacy guidelines and not to retain this information or use it for any unauthorised purposes.
4. Rosetum Group Of Hotels and Marketing Activities
Rosetum Group Of Hotels manages communications with guests, prospective guests and customers according to its privacy policy. We respect individuals' choices about being contacted for marketing purposes. We may occasionally contact you at the email or other address you provide to us in order to:
However, if you receive promotional information from Rosetum Group Of Hotels and no longer wish to receive it, you may remove your name from our list by calling us or writing to us and requesting removal from our mailing list. Please allow 10 working days for this request to be processed.
Business Timings: Monday through Saturday, 10:00 AM to 6:00 PM.
Closed on Sundays and national holidays in India.
5. For Our Website Users
Rosetum Group Of Hotels is committed to high standards of data security with respect to information collected on our website. We offer SSL encryption, the industry-standard security measure for transactions made over the internet.
New technologies are emerging on the internet that help us deliver customised visitor experiences. At Rosetum Group Of Hotels, we primarily use cookies to help determine which service and support information is appropriate for your computer and to facilitate your use of our instant transactions area.
Our use of this technology does not mean that we automatically collect additional information about you. We may be able to determine what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites.
Accepting a cookie does not give us access to your computer or any personal information about you. We value our relationships with our guests and future guests.
Links From Our Website
If our website contains links to other sites, please be aware that we are not responsible for the content or privacy practices of those sites. We encourage users to be aware when they leave our website and to read the privacy statements of any other site that collects personally identifiable information. We are not liable to you or any third party for any damages, losses or other consequences arising from the disclosure of personal information in any such public environment.
6. You Can Access the Information We Keep About You
If you wish to know exactly what personal information we hold about you, you may request access to your record by emailing info@Rosetum.in.
7. Changing and Deleting the Information We Have About You
If you wish to change personal information that is inaccurate or out of date, please contact us and we will amend the record. If you wish to have your personal information deleted, please contact us in the same manner described above. We will take all reasonable steps to delete it unless we are required to retain it for statutory or regulatory purposes.
8. Storage and Security of Your Personal Information
Rosetum Group Of Hotels endeavours to take all reasonable steps to keep secure the information it holds about you and to keep this information accurate and up to date. Rosetum Group Of Hotels uses a computer data network, and access to computers and system devices is password-controlled. Employees can access data only if authorised, and we maintain an audit log that records each time a file is accessed. We also require our employees and data processors to respect the confidentiality of personal information held by Rosetum Group Of Hotels.
Data is secured in a secure data centre environment, with daily backups and a copy of all data kept off-site. Our data network is private and not accessible over the internet. We use detection and intrusion technologies through certified partners to help ensure that there are no network security breaches.
Under no circumstances, including negligence, shall Rosetum Group Of Hotels or its officers or employees have any liability in respect of personal information provided by you on this website.
9. Transfer of Personal Information Overseas
As a global business provider, Rosetum Group Of Hotels may use overseas facilities to process or back up the information it holds. As a result, we may transfer your personal information to our overseas facilities for storage. However, we will transfer information overseas only as authorised by applicable privacy laws and in keeping with our other commitments to safeguard your privacy.
10. What to Do If You Have a Problem or Question
If Rosetum Group Of Hotels becomes aware of any ongoing concerns or problems concerning its privacy practices, we will take these issues seriously and work to address them. If you have any further queries relating to our Privacy Policy, or have a problem or complaint, please contact us.
11. Future Changes
Our commitment to being India's leading hospitality business and continually improving our services means that our business will continue to evolve as we respond to customer needs. Because of this, our policies may be reviewed and revised from time to time. Changes to the Rosetum Group Of Hotels Privacy Policy will be made by posting an updated version on our website and subsequently communicated in our publications for guests.
12. Data Grievance Redressal Mechanism
Any complaints, requests or concerns regarding the use, processing or disclosure of information provided by you, or any breach of these terms, may be raised with the designated grievance redressal officer by sending an email to info@Rosetum.in.
We request that you provide the following information in your complaint:
The Company shall not be responsible for any communication addressed to a person who is not designated for this purpose.
You may also contact us if you have any questions or suggestions about this policy using the contact information mentioned above.
It explains how Rosetum Group Of Hotels handles personal information and complies with the requirements of the Privacy Act. If you have further questions relating to this policy, please contact our CRD (Customer Relationship Department) Management Team by email at info@Rosetum.in.
1. Collecting Information About You
In accordance with the applicable Acts governing privacy, Rosetum Group Of Hotels only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner and to meet our members' expectations that we will respect their right to control how their personal information is collected and used.
Rosetum Group Of Hotels collects personal information for the purpose of its business.
Prior and Post Purchase of Rosetum Group Of Hotels Services
Rosetum Group Of Hotels collects information about members and prospects when a person first purchases a service. The main categories of information we collect relate to a person's general contact information, personal details including spouse and family members' details such as name, age range and gender, demographic information such as postcode, preferences, interests, professional details, address, contact information including email address, use of the program, payment details, survey responses, Know Your Customer (KYC) documents as mandated by government authorities, and other details usually collected directly from the guest.
Rosetum Group Of Hotels Management collects personal information related to services and as necessary for other purposes related to the management of the resort facility. Further personal information may be collected in specific instances, such as when an incident occurs on site, for legal and insurance reasons.
Rosetum Group Of Hotels collects information about individuals when they book travel arrangements or services to process transactions and fulfil booking requests.
This policy explains the main features of Rosetum Group Of Hotels' use of guests' and prospects' information and does not outline in detail the use of contractor and employee information.
2. Using and Disclosing Your Personal Information
Our purpose in collecting information about you is to provide you with personalised service and membership services, including exploring options such as exchanging your hospitality service entitlements. Rosetum Group Of Hotels uses personal information in several ways to operate its service and membership programs and business, improve its products and services, and for internal quality assurance purposes. Most of these uses are clear from the circumstances.
Rosetum Group Of Hotels provides personal information to all Rosetum brand hotels or allied partners to facilitate a booking you have requested. Otherwise, Rosetum Group Of Hotels does not routinely disclose personal information, except where necessary to provide a service you have requested, such as making bookings for travel, stays and other services. Rosetum Group Of Hotels will not normally use or disclose information about you without your consent unless required by law, necessary to protect the rights, property or personal safety of another Rosetum Group Of Hotels guest or a member of the public, or where the assets and operations of the business are transferred to another party as a going concern.
When you provide your personal information to us, Rosetum Group Of Hotels will give you the choice of whether you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these communications, we will not contact you further for these purposes. Please allow a minimum of 10 working days for your request to be processed.
Disclaimer for Using Data Across Rosetum Group Of Hotels, Group Companies or Channel Partners
I / We hereby agree and authorise Rosetum Group Of Hotels and all its divisions, affiliates, subsidiaries, related parties and other group companies to access my / our basic data and contact details provided herewith, i.e. name, address, telephone number, email address, birth date and/or anniversary date.
I / We hereby consent to, agree and acknowledge that any of the Rosetum Group Of Hotels entities may call, email or SMS me / us on any of the basic contact details shared by me / us to keep me / us informed regarding product details or to send me / us marketing and other product- or service-related communications and offers from any of the Rosetum Group Of Hotels entities.
I / We provide these details at my / our sole discretion and confirm that no Rosetum Group Of Hotels entity shall be held responsible or liable for any claim arising from accessing or using my / our basic data or contact details shared by me / us. I / We consent to being assigned a unique identity within Rosetum Group Of Hotels, to be shared among all Rosetum Group Of Hotels service entities for the purpose outlined in this paragraph.
I / We also agree that if, at any point, I / We wish to stop receiving such communications from Rosetum Group Of Hotels entities, I / We will call the designated CRD number of Rosetum Group Of Hotels to register my / our preference or write to info@Rosetum.in with "OPT OUT FROM PROMOTIONS" as the subject.
3. Service Providers
Like many businesses, Rosetum Group Of Hotels uses a range of service providers to help maximise the quality and efficiency of its services and business operations. This means that individuals and organisations outside Rosetum Group Of Hotels, such as mail houses, may sometimes have access to personal information held by Rosetum Group Of Hotels and may use it on its behalf. We require our service providers to adhere to strict privacy guidelines and not to retain this information or use it for any unauthorised purposes.
4. Rosetum Group Of Hotels and Marketing Activities
Rosetum Group Of Hotels manages communications with guests, prospective guests and customers according to its privacy policy. We respect individuals' choices about being contacted for marketing purposes. We may occasionally contact you at the email or other address you provide to us in order to:
- Remind you of your service or membership renewal or notify you of the upcoming expiry of service or membership benefits.
- Provide you with updated information about our services or special promotions.
- Provide you with information about other products and services that may interest you.
However, if you receive promotional information from Rosetum Group Of Hotels and no longer wish to receive it, you may remove your name from our list by calling us or writing to us and requesting removal from our mailing list. Please allow 10 working days for this request to be processed.
Business Timings: Monday through Saturday, 10:00 AM to 6:00 PM.
Closed on Sundays and national holidays in India.
5. For Our Website Users
Rosetum Group Of Hotels is committed to high standards of data security with respect to information collected on our website. We offer SSL encryption, the industry-standard security measure for transactions made over the internet.
New technologies are emerging on the internet that help us deliver customised visitor experiences. At Rosetum Group Of Hotels, we primarily use cookies to help determine which service and support information is appropriate for your computer and to facilitate your use of our instant transactions area.
Our use of this technology does not mean that we automatically collect additional information about you. We may be able to determine what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using our websites.
Accepting a cookie does not give us access to your computer or any personal information about you. We value our relationships with our guests and future guests.
Links From Our Website
If our website contains links to other sites, please be aware that we are not responsible for the content or privacy practices of those sites. We encourage users to be aware when they leave our website and to read the privacy statements of any other site that collects personally identifiable information. We are not liable to you or any third party for any damages, losses or other consequences arising from the disclosure of personal information in any such public environment.
6. You Can Access the Information We Keep About You
If you wish to know exactly what personal information we hold about you, you may request access to your record by emailing info@Rosetum.in.
7. Changing and Deleting the Information We Have About You
If you wish to change personal information that is inaccurate or out of date, please contact us and we will amend the record. If you wish to have your personal information deleted, please contact us in the same manner described above. We will take all reasonable steps to delete it unless we are required to retain it for statutory or regulatory purposes.
8. Storage and Security of Your Personal Information
Rosetum Group Of Hotels endeavours to take all reasonable steps to keep secure the information it holds about you and to keep this information accurate and up to date. Rosetum Group Of Hotels uses a computer data network, and access to computers and system devices is password-controlled. Employees can access data only if authorised, and we maintain an audit log that records each time a file is accessed. We also require our employees and data processors to respect the confidentiality of personal information held by Rosetum Group Of Hotels.
Data is secured in a secure data centre environment, with daily backups and a copy of all data kept off-site. Our data network is private and not accessible over the internet. We use detection and intrusion technologies through certified partners to help ensure that there are no network security breaches.
Under no circumstances, including negligence, shall Rosetum Group Of Hotels or its officers or employees have any liability in respect of personal information provided by you on this website.
9. Transfer of Personal Information Overseas
As a global business provider, Rosetum Group Of Hotels may use overseas facilities to process or back up the information it holds. As a result, we may transfer your personal information to our overseas facilities for storage. However, we will transfer information overseas only as authorised by applicable privacy laws and in keeping with our other commitments to safeguard your privacy.
10. What to Do If You Have a Problem or Question
If Rosetum Group Of Hotels becomes aware of any ongoing concerns or problems concerning its privacy practices, we will take these issues seriously and work to address them. If you have any further queries relating to our Privacy Policy, or have a problem or complaint, please contact us.
11. Future Changes
Our commitment to being India's leading hospitality business and continually improving our services means that our business will continue to evolve as we respond to customer needs. Because of this, our policies may be reviewed and revised from time to time. Changes to the Rosetum Group Of Hotels Privacy Policy will be made by posting an updated version on our website and subsequently communicated in our publications for guests.
12. Data Grievance Redressal Mechanism
Any complaints, requests or concerns regarding the use, processing or disclosure of information provided by you, or any breach of these terms, may be raised with the designated grievance redressal officer by sending an email to info@Rosetum.in.
We request that you provide the following information in your complaint:
- Identification of the information provided by you.
- A clear statement of whether the information is personal information or sensitive personal information.
- Your Guestship Identification number, service bill details, mobile number and / or email address.
- A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorisation, as applicable.
- A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the owner of the right allegedly infringed.
The Company shall not be responsible for any communication addressed to a person who is not designated for this purpose.
You may also contact us if you have any questions or suggestions about this policy using the contact information mentioned above.